Something not right - talk to us?

At The Money Bee, all of our customers are important to us, and we believe you have the right to a fair, swift and courteous service at all times. Our process has been designed in accordance with the requirements of the Financial Conduct Authority. You should find your dealings with us to be prompt, efficient and friendly.

 

Our aim is to provide you with a world-class, professional and friendly service. If you have a complaint about any aspect of the service you have received, our staff will be happy to help resolve your concerns.

 

We have a formal complaints procedure to ensure that your complaint is handled quickly, fairly and efficiently; this page is designed to provide you with details of this process.

 

We recommend that you bring your concerns to our attention as soon as possible - the sooner we know about it the sooner we can seek to resolve it.

 

Upon receipt of your complaint, we will deal with it promptly, effectively and in a positive manner. If we are unable to resolve your complaint, over the telephone, by close of the third business day following the day on which it is received, we will follow the process detailed below:

 

 

Our Procedure

 

On receipt of your complaint (whether received by telephone, letter, email or fax), the matters raised, will immediately be passed to Spotlite Limited who will independently investigate your concern.

 

You can write to Promise Solutions Limited marking your letter for the attention of Ben Hancox.

 

2nd Floor,

Fullard House,

Neachealls Lane,

Wolverhampton,

WV11 3QG

 

Promise Solutions Ltd will acknowledge your complaint within 5 working days of receipt of your complaint. They will investigate your complaint and endeavour to send a final response to you within 4 weeks of receipt of your complaint. If they are unable to provide you with a final response within this time, they will send you an update.

 

They will aim to send a final response to you within 8 weeks of receipt of your complaint. If they are unable to provide you with a final response within this time frame, they will write to you explaining why and advise you when you can expect a final response.

 

If more than 8 weeks from the date of your complaint has passed and you haven’t received a final response, or you are dissatisfied with the final response you have received you may have the right (at any stage of the process) to refer your complaint to the Financial Ombudsman Service, free of charge.

 

For further information, you can write to:

Financial Ombudsman Service (FOS)

Exchange Tower

London

E14 9SR

Phone: 0800 023 4567

E-mail: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk

THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME
REPAYING YOUR DEBTS OVER A LONGER PERIOD CAN REDUCE YOUR
PAYMENTS BUT COULD INCREASE THE TOTAL INTEREST YOU PAY.

 

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP
REPAYMENTS ON A MORTGAGE OR ANY OTHER DEBT SECURED ON IT

 

CALLS ARE RECORDED FOR TRAINING AND MONITORING PURPOSES

Legal Information

.The Money Bee, which is a trading style of Promise Solutions Ltd and is authorised and regulated by the Financial Conduct Authority– Number 681423. Registered in England, company number 04822774. Data Protection Reference Z8661889
Registered Office: 2nd Floor, Fullard House, Neachells Lane, Wolverhampton, WV11 3QG.

Terms and Conditions

There may be circumstances where we need to charge a fee.  In these instances, we will notify you at an early stage which could be £125.00 upon application and an arrangement fee up to 1% of the advance subject to a maximum of £2500.00, on receipt of the mortgage offer.

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2nd Floor, Fullard House, Neachells Lane, Wolverhampton, WV11 3QG.

2 out of 3 borrowers get a lower rate than our representative example of a regulated secured loan below:

 

Mortgages and Remortgages

Representative example

£80,000 over 240 months at an APRC OF 4.3% and a discounted variable annual interest rate for two years of 2.12% at £408.99 per month followed by 36 payments of £475.59 and 180 payments of £509.44. The total charge for credit is £39,873 which includes a £995 broker/processing fee and £125 application fee. Total repayable £119,873.

 

Secured / Second Charge Loans

Representative example

£63,000 over 228 months at an APRC OF 6.1% and an annual interest rate of 5.39% (Fixed for five years – variable thereafter) would be £463.09 per month, the total charge for credit is £42,584.52 which includes a £2,690 broker/processing fee. Total repayable £105,584.52.

 

Unsecured Loans

Representative example

£4,000 over 36 months at an APR OF 49.9% (fixed) and an annual interest rate of 49.9% would be £216.21, total charge for credit is £3,783.56. Total repayable £7,783.56.