At The Money Bee (a trading name of Promise Solutions Limited), all of our customers are important to us, and we believe you have the right to a fair, swift and courteous service at all times. Our process has been designed in accordance with the requirements of the Financial Conduct Authority. You should find your dealings with us to be prompt, efficient and friendly.

 

Our aim is to provide you with a world-class, professional and friendly service. If you have a complaint about any aspect of the service you have received, our staff will be happy to help resolve your concerns.

 

We have a formal complaints procedure to ensure that your complaint is handled quickly, fairly and efficiently; this link will provide you with full details of our process.

 

We recommend that you bring your concerns to our attention as soon as possible - the sooner we know about it the sooner we can seek to resolve it.